I am currently Smart Charging

Frequently asked questions during Smart Charging

• What does a charging session look like?
• Why doesn't the charging stop immediately after I plugged in my car?
• Will my car always be fully charged?
• How can I update the status in the Jedlix app?
• Can I open other apps during a Smart Charging session?
• I don’t have my smartphone with me, what now?

Overview and insight into charging

• What is the difference between earnings, savings, and benefits?
• Why are my earnings not (yet) calculated?
• Why didn’t I receive my earning yet?
• How can I have insights in my historical smart charged sessions?
• What can I expect from the Charging Overview?
• How can I see how much home charging costs me?

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Set your personal preferences

• How do I enter my smart charging settings?
• How can I maximize my benefits?
• How do I (temporarily) turn off Smart Charging?
• Can I adjust my charging settings during a Smart Charging session?
• Can I postpone Smart Charging to a later point during the charging session?